Develop and deliver engaging training sessions for new hires and existing employees on service procedures, products, and customer handling.
Conduct needs assessments to identify skill gaps and training requirements.
Create training materials, manuals, and e-learning content tailored to service staff.
Evaluate training effectiveness through assessments, feedback, and performance metrics.
Coach and mentor service employees to improve performance and customer satisfaction.
Collaborate with department heads to align training with business goals and service standards.
Stay updated on industry best practices, service trends, and company policies.
Maintain accurate records of training sessions, attendance, and employee progress.
