Greet customers and understand their vehicle service requirements
Prepare job cards and explain repair/service details clearly to customers
Coordinate with workshop technicians to ensure timely and quality service
Provide accurate cost estimates and service timelines
Update customers on service status and additional work approval
Ensure high customer satisfaction and handle complaints professionally
Promote value-added services, accessories, and service packages
Ensure proper documentation, billing accuracy, and vehicle delivery
Follow dealership processes, OEM guidelines, and safety standards
