Greet customers and serve as the primary point of contact for all service-related inquiries.
Schedule and manage service appointments efficiently, balancing workload and technician availability.
Accurately document customer concerns, vehicle issues, and service requests for technicians.
Provide customers with service estimates and obtain approval before work begins.
Update customers on the status of their service, explain completed work, and answer questions.
Follow up with customers post-service to ensure satisfaction and address any issues.
Maintain accurate service records, work orders, and customer files in the system.
Collaborate with technicians, parts staff, and management to ensure timely and efficient service.
Promote additional services or products when appropriate to enhance customer experience.
H5, H Block, Sector 63, Noida, Uttar Pradesh 201309 Read More
