Greet guests warmly upon arrival and departure.
Manage check-in and check-out procedures efficiently.
Provide information about hotel facilities, services, and local attractions.
Handle guest inquiries, requests, and complaints professionally.
Process room reservations via phone, email, or online booking systems.
Update room availability and manage booking schedules.
Coordinate with housekeeping to ensure room readiness.
Maintain accurate guest records and payment information.
Handle cash, card transactions, and billing procedures.
Answer phone calls and direct them to the appropriate departments.
Maintain a clean and organized reception area.
Communicate with housekeeping, maintenance, and management regarding guest needs.
Assist in upselling rooms and hotel services when appropriate.
