Customer Success Manager

Customer Success Manager – HR Tech

Date Posted: Apr 16, 2026

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Location Pune / Chennai / Gurgaon, Maharashtra / Tamil Nadu / Haryana, India
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Job Type: Full Time/Permanent
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Shift: Rotational Shift
analytics
Career Level: Experienced Professional
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Positions: 1
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Experience: 5 years
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Gender: Male / Female
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Degree: Diploma
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Apply Before: May 25, 2026

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Own end-to-end customer lifecycle management, ensuring smooth onboarding and ongoing support
Build and maintain strong relationships with clients, acting as their primary point of contact
Understand client requirements and provide tailored solutions to meet business needs
Resolve customer issues promptly and effectively, including handling escalations
Act as a product expert, guiding clients on best practices and feature utilization
Conduct client training sessions, product demonstrations, and workshops
Monitor customer health metrics and drive engagement to improve retention
Collaborate with internal teams (Product, Sales, Support) to enhance customer experience
Communicate product updates, enhancements, and upcoming releases proactively
Gather customer feedback and provide insights to improve products and services
Ensure compliance with company policies and industry regulations
Stay updated with market trends and competitor offerings

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