Key Requirements:
Strong experience in HRTech / HCM domain
Excellent client management & communication skills
Ability to handle customer escalations
Focus on client satisfaction, retention & growth
Strong problem-solving and relationship-building skills
Key Responsibilities:
Drive overall Customer Success Strategy
Manage enterprise clients and ensure smooth onboarding
Handle escalations and provide timely resolutions
Identify upselling & cross-selling opportunities
Maintain long-term client relationships
