Maintain and update customer information in the CRM system accurately.
Monitor customer interactions and ensure timely follow-ups.
Generate reports and analytics from CRM to support decision-making.
Assist sales and service teams by providing CRM insights and data-driven recommendations.
Handle customer queries and issues through CRM, ensuring prompt resolution.
Train team members on CRM processes and best practices.
Collaborate with IT or CRM support teams to troubleshoot and optimize system functionality.
Ensure compliance with data privacy policies and company standards.
