Serve as the primary technical point of contact for assigned customers regarding service issues and reliability concerns.
Monitor and analyze service performance to detect potential issues before they impact customers.
Lead incident response, root cause analysis, and resolution for service interruptions or failures.
Collaborate with product, engineering, and support teams to implement solutions and preventive measures.
Develop and maintain documentation, runbooks, and best practices for service reliability.
Assist customers with onboarding, configuration, and optimization of products or services.
Provide guidance and mentorship to junior CREs or support engineers.
Participate in regular customer reviews to communicate insights, reliability metrics, and improvement recommendations.
Proactively identify trends, risks, and opportunities to improve service quality and customer satisfaction.
H5, H Block, Sector 63, Noida, Uttar Pradesh 201309 Read More
