Attend customers for accidental repair, denting & painting jobs
Inspect vehicle damage and prepare job cards & repair estimates
Coordinate with insurance companies for claim processing & approvals
Explain repair scope, costs, and timelines clearly to customers
Liaise with bodyshop technicians to ensure quality and timely repairs
Update customers regularly on repair progress
Ensure proper documentation for insurance & non-insurance cases
Handle customer complaints and ensure high satisfaction levels
Ensure vehicle delivery as per dealership and OEM standards
