Assist the Manager in planning and executing operational strategies.
Supervise and coordinate daily activities of staff or team members.
Monitor team performance and ensure targets are achieved.
Provide training, mentoring, and support to junior staff.
Handle customer/client queries, complaints, and feedback.
Maintain records, reports, and operational documentation.
Analyze data to identify trends and areas for improvement.
Ensure compliance with company policies and industry regulations.
Coordinate with other departments for smooth workflow.
Step in for the Manager in their absence and make decisions as needed.
