Relationship Management: Serve as the main point of contact, building long-term, trust-based relationships with clients.
Client Satisfaction: Proactively identify needs, resolve complaints, and ensure timely, high-quality service delivery
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Strategic Planning: Develop account plans to meet client goals and increase revenue within existing accounts.
Internal Coordination: Collaborate with sales, marketing, and product teams to deliver solutions that meet client expectations.
Reporting & CRM: Maintain accurate records in CRM software, monitor account performance, and prepare regular, comprehensive reports for clients and management.
